frequently asked Questions

How can I place my order?

You can place an order on the site 24 hours a day, 7 days a week.

You can also write to us at
or call us on +33 6 65 85 85 48

What are the payment options available ?

AFKliving offers you the possibility to pay for your order in 3 different ways:

- Payment by check
- Payment by bank transfer
- Secure payment by Paypal or credit card (via the STRIPE system)

What is your return policy ?

You have a period of fourteen working days from the delivery of the order to exercise your right of withdrawal and thus return the product for exchange or refund .

Is delivery possible outside of France?

Yes, we deliver Worldwide

How is the delivery organized?

Deliveries are made by:

- DPD, delivery service with tracking, delivery with signature.

We will send you the tracking number of your package by e-mail.

How long does it take for my order to be delivered?

If the product is in stock, the order processing time is generally 48 to 72 hours .

What should I do if I am absent during the delivery?

In case of absence, you will receive a delivery notice from the shipping company, which will allow you to collect the products ordered at the nearest piching point, for a period indicated in the message received or you can reschedule a delivery.

What if the product has a defect or was damaged during delivery?

In the event of damage during transport, we invite you to contact us by e-mail at customer service at the following address: within three days of delivery with supporting photos.

Is it possible to cancel or modify my order?

This is possible if the order has not yet been shipped. We invite you to send an email to the following address:

How do I take care of my rug ?

To preserve the appearance and texture of your rug despite the vagaries of time, it is essential to take care of it regularly. For more information, we invite you to click on this link

Are the images shown true to life?

Yes, we take great care to ensure that the photos are as authentic as possible so that they reflect the actual characteristics of the product.

However, depending on your device's screen resolution, there may be a slight variation in the color of the mat from the original.

Why choose a rug from the AFKliving collection?

To make our carpets, we have opted for an eco -responsible production by using, among other things, natural materials .

Our polypropylene rugs carry the Oeko-Tex Standard 100 label, which is synonymous with responsible textile production.

Our rugs are also free of any harmful products and are woven using a non-toxic process .

How to contact us ?

If you wish to contact us, you can send us a letter to the following address:

115 Abbé Groult Street
75015 Paris FRANCE

Or send us an email at the following address: